FAQ

Manual platform – OEM & installer
Manage My Softener for OEM
Login
Go to www.managemysoftener.com
Log in with your e-mail and password

Dashboard
After logging in, you’ll see the dashboard page, which shows an overview of what is happening on the “manage my softener” platform.
Explanation of all the values that are visible on this page:
Status online Number of online valves
Status offline Number of offline valves
Installers Number of installers linked to your OEM-account.
New errors Number of valve-errors that are not handled.
New error logs A list of all the errors. It is possible to export this list to a CSV-file by clicking on the Report button. By clicking on one of those errors, you will be navigated to the device on which this error occurred.

Devices
On this page you get an overview of all the devices that are configured.
Clicking on a device will give you all the details of the device.
Options
On top-right corner is an ‘Option’ button, which will open a small menu with several options.
Reset device activation
The device is activated to be used in the Cloud. Clicking on this button will reset the activation. Be aware that the activation code delivered with the device, will not work anymore.
Reset device
The device will reboot by clicking on this button
Block device
The device will not be able to connect anymore until it will be unblocked. If the device is blocked, this menu item will be changed to ‘unblock device’.
Graph
On top, a graph of the usage and remaining capacity is visible.
This graph is available in day, week and month view.
Dashboard
Under the graph a dashboard of the consumptions is visible:
# days to next regeneration days until a next regeneration is planned.
# days since last regeneration in this example, it’s been 4 days since the last regeneration.
Remaining capacity The amount of water that can be consumed until next regeneration.
Volume since last regeneration The amount of water that is consumed since last regeneration.
Total since commissioning
Total # of liters Total amount of liters that is being used since commissioning.
Device information
Device The device type, in this case Impression Pro Brand The brand of the device
Serial number Serial number of the device Total days in use The total days the valve is working.
Software version Software version that was read out of the valve Max capacity The maximum water capacity of the valve
Installation date The date the device was installed Status Online/Offline state + the last time the cloud received a data-package from the device.
Device Settings
On the top-right corner is an ‘Option’ button, which will open a small menu with several options. In this view, you can see all the current settings.
Logs
In this section of the device details, you see some log information.
The message “This device disconnected x time(s) during the past 12 hours.” only counts the times that the device was offline for longer than 15 minutes. When a device disconnects frequently, this will be due to poor WiFi signal. This can be reduced by installing an Access Point close to the valve.

Installers
On this page you see an overview of all the installers that are added to this OEM-account.
Adding a new installer
To add a new installer, click on the button ‘+ New installer’. This will pop up a window where the information of this new installer can be filled in.
Clicking on the Add button, will create this installer in the database. The installer also receives an e- mail so he can register himself. After his registration, he will be able to login as an installer.
Installer details
Clicking on an installer in the list will show the details of the installer
Options
On the top right is a button to open the Option-menu:
Reset installer password
This button will reset the password of the installer.
Modify installer information
This button will open a new window where all the installer information settings can be changed:
Block installer
Blocking an installer means he will not be able to login to his installer-page. If an installer is blocked, this menu item will change to Unblock installer.
Installer info
In this section, the installer info is shown.
Devices
In this section a list of all the devices is shown that are linked to this installer. Clicking on one of these devices will open the device information page.

Log
This page lists an overview of all the errors that occurred. The errors in red are errors received directly from the valve.
On the top right, a button Export is shown so this list can be exported to a CSV file.

Manage My Softener – installer
Login
Go to https://www.managemysoftener.com
Login with your e-mail and password

Dashboard
Once logged in, a dashboard will appear. This page gives you an overview of what is going on.
Status online Number of online valves
Status offline Number of offline valves
Customers Total number of customers linked to the installer
Fill salt Number of devices that need salt refill
New errors Number of reported errors
Customers who need salt refill
This list shows all the customers who need salt refill
New error logs
This list shows all the customers/devices where an error has been reported.

Devices
On this page you get an overview of all the devices that are configured. Clicking on the top right button +’ New device’ will open a window where the installer can add a new device.
New device
To add a new device, you as the installer, need the serial number and the activation key for this device.
If you click on the ‘ADD’ button, the cloud will try to link this device to your installer account. If the valve is already linked to another installer, it will give an error. Also both parameters (Serial Number, Authentication Key) must be correct.
Device details
Clicking on a device in the device list will open up a new window where the details of this device will be shown.
Options
Clicking on the top-right ‘Option’ button, will open an option menu:
Block device
The device will not be able to connect anymore until it will be unblocked. If the device is blocked, this menu item will be changed to ‘unblock device’.
Delete device
The device will be deleted from the database. In other words, everything that is known of this device will be removed from the database.
Graph
The graph is a visualisation of what has been consumed.
Total # of regeneration Total amount of regenerations since commissioning
Total days in use The total days the valve is working
Total # of liters Total amount of liters that is being used since commissioning.
Device information
Device The device type, in this case Impression Pro
Brand The brand of the device
Serial number Serial number of the device
Software version Software version that was read out of the valve
Installation date The date the device was installed
Total days in use The total days the valve is working.
Max capacity The maximum of water capacity of the valve
Status Online/Offline state + the last time the cloud received a data-package from the device.
Device settings
In this view you can see all the settings of the device that was read out of the device.
Some of these settings can be configured by clicking on the right button ‘Options’ => ‘Edit device settings’.
Next a window appear where the properties can be updated:
After clicking on the ‘Save’ button, the settings will be sent to the device and the device will reboot.
Customer Info
In this section, the details of the customer are shown.
On the right is an option button which will open an Option menu.
More info
Will show you more information of this customer
Disconnect customer from device
The valve will be still known in the cloud, but the customer will not be able to see the details of this device.
Logs
In this section of the device details, you see some log information.

Customers
The customers menu will list all the customers that are connected to this installer.
On the top right is a button to add a new customer.
New customer
After you as an installer filled in these information, and clicked on the ‘ADD’ button, the customer will receive an e-mail where he will be able to fulfil his registration and get access to the Cloud portal to see the details of his device.
Customer Options
In the top right corner is an Option button which will open an option menu.
Import customer list from CSV
The installer has the possibility to upload a customerdatabase to his account by choosing this option. Clicking on this option will open this screen:
On this window, you can select a local file from your computer to upload. Be warned, this file needs to have a specific format. By clicking on the ‘Click here’ url in this window, an example file will be downloaded with the correct format.
If you use an application like excel to edit and save this file, make sure to select the correct format in the “Save As” dialogue box. Once the file is saved, upload the file on the platform. If the customer already exist on the platform, you get a notification that this/these particular customer(s) will not be added to the platform or to your installer account.
Export customer list
This option will download the whole customer list as a CSV file onto the computer.
Customer info
Clicking on a customer will open the Customer info page.
On the top right is an Option button which will open an option menu.
Connect a device to this customer
This will open a window where the serial number of the valve can be added in and where you can connect this device to the customer account
Login as this customer
Clicking on this, will open a window where you need to enter your password (installer password, not the customer password). After that, the cloud page will open and you will be logged in as this customer. You can see the cloud as the customer will normally see his cloud.
Block customer
A blocked customer will not be able to login onto his account. If the customer is blocked, this menu item will change to Unblock customer.
Delete customer
Deleting this customer will delete his account.
Connected devices
In this section, all the devices that are linked to this customer are listed. On the right is again an Option button which will open an option menu.
More controller information
This will link automatically to the device details which was explained previously in this document.
Disconnect device from customer
The valve will be still known in the cloud, but the customer will not be able to see the details of this device.

Salt Delivery
In this menu, all the valves that are out of salt will be listed here. The installer has the ability to use the filter so he can search in a specific region by selecting a postal code. Or there can be filtered on ‘days out of salt’, to list all the valves that are out of salt for 5 days for instance.
When the salt alarm is no longer active on the valve but the status of the salt is uncertain, a message will appear: “The salt alarm has been disabled. Waiting for confirmation”.
If the salt has been filled, this message will automatically disappear after the next regeneration.
On the top right, a button ‘Export list’ will let the installer download the list as a CSV file.

Log
On this page, all the users that have an error on their device are listed. Also this list can be exported to a CSV file by clicking on the Export list button.

Graph
The graph page lists the customers/devices. Each line on the graph represents a device.

Manage My Softener – customer view
Login
Once logged in, the valve connected to this customer is shown on this page:
On this icon these parameters are shown:
Remaining capacity This gives an indication of how much is still in the tank before it needs a regeneration.
Salt If this says it’s ok, it means there is still salt available. If not, this will give a warning.
If the valve is regenerating, the regeneration icon will be shown:
Graph
Clicking on the graph icon on the top-right corner will flip the view to the graph view:
On the graph view, there is a graph that can be shown for 24 hours, 7 days and 30 days
On the day view, the graph of the live water consumption, the remaining capacity and the time when a regeneration is done will be shown. On the 7 days and 30 days graph, the water consumption and the regenerations are shown.
Settings
Clicking on the settings-icon will open the settings window
On the left, at the bottom of the page, the user can log out.
The explanation of all the settings in the settings page falls outside the scope of this document.

Customer view on mobile: iPhone
The customer can use the cloud on his mobile phone.
Step 1: go to www.managemysoftener.com
Go to https://www.managemysoftener.com on the browser (safari, android browser,…).
Step 2: pinning the page on the dashboard
Clicking on the bottom center icon will open a menu where you can choose ‘Add to home screen’.
Next a page will popup where the name can be edited.
Clicking on the ‘Add’ button will pin this page on the home screen, and you see the icon.

Step 3: use the “manage my softener”-app
Clicking on the icon will open the web app.
After login, the view of the valve will be shown.

Customer view on mobile: Android
The customer can use the cloud on his mobile phone.
Step 1: go to www.managemysoftener.com
Go to https://www.managemysoftener.com on the browser (chrome,…)
Step 2: pinning the page on the dashboard
Next to your address bar in your browser, click on the menu button (the three dots). In the dropdown menu choose: “Add to Home screen”.
Next a page will popup where the name can be edited.
Clicking on the ‘Add’ button will pin this page on the home screen, and you see the icon.

Step 3: use the “manage my softener”-app
Clicking on the icon will open the web app.
After login, the view of the valve will be shown.

Manual step-by-step adding a customer
Connect the valve to the WiFi network
Connect the valve to the WiFi network. See the MANUAL ‘Connect WiFi-board @ Home’

Log in to Manage My Softener
Log in to your installer account by going to www.managemysoftener.com.
Click on the button ‘Installer Login’ and log in with your username and password.

Add the device to your account
Go to the ‘Device’ menu and click on ‘New Device’. This will open a new window where you can type in the Serial number and Activation code of the valve. These parameters can be found on a label on the valve.


After clicking the ‘Add’ button, a confirmation will be shown if the activation is succeeded. By clicking the button ‘View Device Info’, you will be redirected to the details of the device. It’s interesting to see if the device is online or not

Creating a new customer
By going to the ‘Customers’ menu, click on the ‘+ New customer’ button to add a new customer



Fill in the form and click on the ‘Add’ button to get the confirmation that the customer has been created.
Clicking on the Send Login info to customer. Will send the information to the customer.


Automated mail to customer

A ‘Manage my Softener’-account was created for the customer. The customer needs to click on the link in the e-mail to activate his account.

Linking the softener to the customer
Still in the ‘Customers’ menu, you can search for the customer with the search field in the upper right corner.
Selecting the customer will give you an overview of the details of that customer.
In the upper right corner is an option menu where you can select ‘Connect a device to this customer’.

This will open a form where you just need to fill in the serial number of the valve. It’s the same serial number which was filled in during the activation process. By clicking the ‘Add’ button, the softener will be linked to that customer account.

Manual connect WiFi board @ home
Start here if you are replacing the existing board by a WiFi-board
01. If you are replacing the existing board by a WiFi-board, first go to the current valve settings and write down all settings.
02. Plug in the WiFi-board and switch on the valve. Wait for start-up.

Start here if your valve contains already a WiFi-board​
03. In the upper left corner, you will see a green and a red led flashing (if not press and hold ‘set clock’ and ‘down’ button until these leds start flashing)
04. On your laptop, go to the list of available WiFi networks and select the one with your ‘serial number (SN/AC WiFi LABEL)’

When asked for a password, enter 12345678
05. Open a web browser and go to the following url/IP address: http://192.168.0.1/

06. The following screen will appear, showing the available WIFI networks.
Click on Device Setup
07. Fill in this form
Thing name: SN (-> Wifi label)
Broke: managemysoftener.com
Port number: 1883
Topic: automatically filled in
User Name: ManageMySoftenerValve
User Password: d2gQST91mpo
Make sure that “Use Secure Connection” is unchecked
The other fields can remain blank.
Click on Save Settings
Click on WiFi-Setup on top of the page
08. Select your WiFi-network @ HOME
Fill in the password if required
The board will start to connect to your router and the following message will appear on your laptop

Device started. Web server and access point stopped. Valve Normal Operation Started

09. Push the ‘next’ button on the valve display until the WiFi screen appears. The display will show signal bars and a negative figure. (The lower this figure, the stronger the WiFi signal.)
Do not worry if the display shows ‘not connected’. The board is connecting to the platform and this can take some time. The connection will be made automatically.

10. You are done
If the WiFi-board is installed on an existing unit, do not forget to program the valve back to the original settings that you wrote down at the begining.

Manual install app on smart phone​
Installation for iOS
Step 1:
Go to managemysoftener.com
Go to www.managemysoftener.com on the browser (safari) of your smartphone.

Step 2:
Pinning the page on the dashboard
Clicking on the bottom center icon will open a menu where you can choose ‘Add to home screen’.

 
Next a page will pop up where the name can be edited.
Clicking on the ‘Add’ button will pin this page on the home screen, and you see the icon.

Step 3:
Use the PWG Cloud app
Clicking on the icon will open the web app. After login, the view of the valve will be shown.

Installation for Android
Step 1:
Go to managemysoftener.com
Go to www.managemysoftener.com on the browser of your smartphone.

Step 2:
Pinning the page on the dashboard
Clicking on the top right icon (for Android) will open a menu where you can choose ‘Add to home screen’.

 
Next a page will pop up where the name can be edited.
Clicking on the ‘Add’ button will pin this page on the home screen, and you see the icon.

Step 3:
Use the PWG Cloud app
Clicking on the icon will open the web app. After login, the view of the valve will be shown.